Welcome to www.silkroutetours.com, operated by Silk Route Tours, a registered tours and travel agency based in Namchi, Sikkim. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
If you do not agree with any part of these terms, please do not use our website or services.
Silk Route Tours offers:
Homestay listings and bookings
Hotel accommodations
Custom and fixed tour packages
Travel consultation and support
We act as an intermediary between travelers and accommodation providers. Our role is to facilitate connections and ensure a smooth booking and travel experience.
All bookings are subject to availability and confirmation.
A booking is considered confirmed only after receiving payment and a confirmation email.
Prices are subject to change based on season, availability, or changes by homestay/hotel partners.
You are responsible for checking all booking details before confirmation.
Cancellation policies vary based on the service provider (homestay, hotel, or tour operator).
We will inform you of the applicable cancellation policy at the time of booking.
Refunds, if applicable, will be processed within 7–10 business days, excluding transaction charges.
In the case of cancellations due to natural calamities, strikes, or governmental restrictions, our liability is limited to assistance with rescheduling or refunds as per partner terms.
By using our services, you agree to:
Provide accurate and up-to-date information
Use the website and services for lawful purposes only
Respect the terms and rules of individual homestays and hotels
Not misuse the website (e.g., spamming, uploading harmful content, etc.)
We verify homestay and hotel details to the best of our ability, but we do not guarantee or take responsibility for:
The exact experience, amenities, or photos shown on listings
Personal interactions between guests and property owners
Any damage, injury, or loss during the stay or travel
Homestay owners are solely responsible for maintaining their property and providing promised services.
All content on www.silkroutetours.com including text, logos, images, and branding is the property of Silk Route Tours and may not be copied or reproduced without written permission.
Silk Route Tours shall not be held liable for:
Any injury, loss, or damage during your travel or stay
Delays or changes in service caused by natural disasters, strikes, or third-party errors
Any discrepancies between what was promised by third-party providers and what is delivered
Our role is that of a facilitator, and our liability is limited to the value of the booking you make through us.
These Terms shall be governed by and interpreted in accordance with the laws of India, specifically under the jurisdiction of the courts of Sikkim.
We may update these Terms and Services at any time. Changes will be effective immediately upon posting on this page. We encourage users to review the terms periodically.
For any questions or concerns regarding these terms, please reach out to us:
Silk Route Tours
Namchi, Sikkim – India
📧 info@silkroutetours.com
📞 +91-8016257040
🌐 www.silkroutetours.com
