Cancellation & Refund Policy

Cancellation & Refund Policy

At Silk Route Tours, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be fair, transparent, and customer-friendly.

Tour Package Cancellation Policy

• 7 days or more before travel date: 80% refund of the total amount paid.
• 3 to 6 days before travel date: 50% refund of the total amount paid.
• Less than 72 hours before travel date: No refund applicable.
• No-show or same-day cancellation: No refund will be issued.

Hotel Booking Cancellation

• Hotel bookings follow the cancellation policy of the respective property. We will assist you in the process but cannot guarantee a refund unless approved by the hotel.
• In most cases:
  • 72 hours prior – full refund (minus transaction fee)
  • Within 72 hours – subject to individual hotel’s terms

Refund Process

• All eligible refunds will be processed within 7–10 working days to the original mode of payment.
• For bookings made via third-party platforms or travel partners, please follow their respective refund channels.

Cancellation Process

To initiate a cancellation, kindly contact our support team:

Business  Owner name: Rahul Gurung
📞 Call/WhatsApp: +91 8016257040
📧 Email: support@silkroutetours.com
Include your booking reference number, name, and reason for cancellation.

Special Notes

• Booking fees, payment gateway charges, and taxes (if any) are non-refundable.
• In case of natural calamities, political unrest, or force majeure events, refunds will be subject to supplier and service provider policies.
• Partial cancellations for group bookings or package deals may not be applicable.