At www.silkroutetours.com, we do not ship any physical goods. As a digital travel booking platform based in Namchi, Sikkim, we provide services such as homestay bookings, hotel reservations, and guided tour packages. All confirmations and necessary documentation are delivered electronically.
All bookings, confirmations, and communication are delivered via email, SMS, or WhatsApp.
You will receive a confirmation message immediately after a successful booking and payment.
It is your responsibility to provide a valid email address and contact number while booking.
Booking confirmations are usually processed and sent within 1–24 hours after successful payment.
In some cases (e.g., custom tours or manual confirmation from homestay/hotel owners), it may take slightly longer.
If you do not receive your confirmation within 24 hours, please contact our support team.
You will receive e-vouchers or digital itineraries for your travel services.
These may include details like homestay/hotel address, check-in/check-out times, contact numbers, and tour schedules.
No physical documents will be shipped to your address.
If you face any issues in receiving your booking confirmation or digital itinerary, please contact us at:
📧 support@silkroutetours.com
📞 +91- 8016257040
We are here to help you with any queries related to your booking or travel experience.
Please note:
We are a service-based platform, and we do not sell or ship physical products. The term “shipping” in our policy refers only to the digital delivery of booking confirmations and related documents.
